Eligibility is determined through an assessment of customers’ care needs. If a customer is already receiving a Home Care Package, they will be transitioned to Support at Home without a new assessment. New applicants will be assessed under the new model.

All transitioned HCP clients can only access services on the Support at Home service list. If a service is being provided that is not included on the service list, we can enter into a private arrangement for the service to continue.

Services are grouped into three main categories:

• Clinical Care: Specialised services to maintain or regain functional and/or cognitive capabilities (e.g., nursing, most allied health, nutrition, care management, and restorative care management)
• Independence: Support to manage activities of daily living and loss of skills or function to live independently (e.g., personal care, social support, respite, transport, therapeutic services, assistive technologies, home modifications)
• Everyday Living: Support to keep customers in their home in a liveable state and support their independence (e.g., domestic assistance, home maintenance and repairs, meals)

It’s important to note that services we can deliver must align to the service list, and for clients assessed after 1 November 2025 to the assessment.

Our price list can be viewed here

Levels of Care:*

• HCP: 4 levels (max $61,440 per year)
• Support at Home: 8 levels (max $77,709 per year) plus two new short-term care pathways (Restorative Care and End-of-Life)

Service Categories:

• HCP: Specific list of services
• Support at Home: Three categories (Clinical Care, Independence, Everyday Living) with clear participant contribution rules

Clinical Services:

• HCP: May require out-of-pocket contributions
• Support at Home: 100% government-funded. Clinical care is fully funded by the government for all participants

Pricing:

• HCP: Providers set prices and may charge multiple fees
• Support at Home: From 1 November 2025 SaH providers set an all inclusive price with no separate entry, exit, or admin fees (except up to 10% care management fee)

Care Management:

• HCP: Warrigal currently caps Care Management at 19% of your budget, along with 14% of your budget for package management.
• Support at Home: You’ll have 10% deducted from your quarterly budget for Care Management. These funds will be pooled at the provider level for providers to use flexibly to deliver care management services to all clients.

Participant Contributions:

• HCP: Basic daily fee, income-tested fee, and provider fees (e.g ‘top-up’ fees)
• Support at Home: Contributions based on income/assets and service category; no contribution for clinical services. Clinical care is fully funded by the government for all participants.

Budget Allocations:

• HCP: Annual budget, paid monthly
• Support at Home: Quarterly budgets with limited rollover

Unspent Funds:

• HCP: Participants who were receiving a Home Care Package and had unspent funds as of 30 June 2025 will retain their unspent funds for use in their Support at Home quarterly budget.
• Support at Home: Recipients who have not spent their budget within the quarter will be able to accrue a maximum of $1,000 or 10% of their quarterly budget, (whichever is higher,) from one quarter to the next.

Assistive Technology & Home Modifications:

• HCP: Funded from your package. Currently, all recipients need to save up package funds to fund Assistive  tech or home modification needs.
• Support at Home: Separate, immediate funding (up to $15,000 depending on tier)

What are the new short-term care options?

• Restorative Care: Up to 12 weeks of support, $6,000 budget
• End-of-Life Care: Up to $25,000 over 16 weeks for those who wish to remain at home

*Transitioned HCP care recipients who have not been reassessed under Support at Home continue to receive an equivalent level of funding (including supplements) as their previous Home Care Package. The previous annual package amount is divided into four to create the recipient’s equivalent Support at Home quarterly budget. Funding amounts for transitioned HCP care recipients are outlined in the Schedule of Subsidies and Supplements for Aged Care. Funding amounts are indicative and are subject to indexation revisions. Older people who, on 30 June 2025, were on the National Priority System or assessed as eligible for a Home Care Package will transition to Support at Home when funding becomes available. These participants will receive an equivalent level of funding to their approved HCP.

Under Support at Home, third-party service compliance and oversight requirements have increased, and as a result, the way third-party services are managed has changed with an increase in compliance and oversight requirements of those third party services. Previously, some costs were charged separately. Now, pricing must be agreed up front, with a 10% overhead cap per invoice, for administrative functions and oversight where the client has chosen the third-party service.

Under the new program, travel costs are now included in service rates rather than charged separately. This change makes pricing more transparent and aligns with government requirements. The services you receive remain the same, they’re just shown differently in the pricing structure.

Customers can be reimbursed for:

• Services or items on the Support at Home service list
• Assistive technology products (if on the AT-HM list)
• Services they’re approved to receive in their care plan*

There are specific requirements for reimbursements under Support at Home, so these need to be agreed to, budgeted, and documented up front.

No, customers cannot be reimbursed for taxi or rideshare fares paid directly out of pocket. Transport services must be provided as vouchers (such as Cabcharge) issued by Warrigal.  For more information, please see the information at this link: support-at-home-service-list-faqs.pdf